Refund and Cancellation Policy
Last updated: 6 October 2026
We do not refund payments for services that have been delivered or periods that have started. You can cancel at any time to stop the next invoice.
Web hosting
Cancel from your client area (Services, then Request Cancellation) or by email. The service stays active until the end of the period you have paid for, and no further invoices are raised. The unused part of a paid month or year is not refunded. Setup fees are not refundable.
Domains
Domain registrations, renewals and transfers are not refundable once submitted to the registry. To stop a domain renewing, cancel it before the renewal invoice is due.
SEO plans
Give 30 days written notice to support@imartcloud.com. Months already billed are not refunded.
Website maintenance plans
Cancel from your client area or by email. The plan stays active until the end of the paid month and no further invoices are raised. Months already billed are not refunded.
Website design projects and web tasks
The 50% deposit secures the project and is not refundable once work has started. If you cancel during a project, the work completed up to that point is handed over. The final 50% is due on completion.
Billing errors
If you were charged twice or charged the wrong amount, contact us within 30 days and we will refund the difference to the original payment method.